Refund policy

Worms Policy

Final Sale on all worms and sale products (no returns/refunds). There are no refunds on DOA orders however you can read about our Live Delivery Guarantee below.

If you wish to cancel your order, cancelations must happen by 5pm ET on the day of the order. Cancellations will incur a 3% reduction in your refund to reflect the payment transaction costs.

Live Delivery Guarantee & Conditions

Our live delivery guarantee has the following conditions:

• You must be home to receive the worms or notify us to add a "Hold at Post Office" notice to the package.
• We do not guarantee a live delivery if they are left in a mailbox or on the porch, so please let your postal carrier know you are expecting them. 
• No refunds for Worms if DOA as we will replace the dead ones once.
• We must receive notification of a dead shipment within two hours of delivery with an accompanying video or images. Contact us here.
• If your shipping address changes after you place the order, the live guarantee is void.
• We will reship only once at our cost.
• There are no refunds for worm shipments.